Payment Policy & Frequently Asked Questions
Q1: What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal and support Shop Pay for a faster and more convenient checkout experience.
All available payment methods will be displayed at checkout. Payment options may vary depending on your location, order value, and eligibility. All payments are processed securely through trusted, PCI-compliant payment providers.
Q2: Which currency will I be charged in?
All transactions on our store are processed in United States dollars (USD).
If your card or payment account uses another currency, your bank or payment provider may convert the transaction using its current exchange rate. Currency-conversion or foreign-transaction fees may apply. Please contact your bank or payment provider for additional information.
Q3: Do you offer installment payment options?
Eligible customers may be able to pay in installments through Shop Pay Installments. If this option is available for your order, it will appear during checkout.
Eligibility, payment schedules, and applicable terms are determined by the payment provider and may vary depending on your location, order value, and other factors.
Q4: How can I change my order details?
If you notice an error in your order or shipping address, please contact our customer support team as soon as possible.
We will make every effort to update your order before it enters the packing and fulfillment process. However, once an order has been processed, shipped, or assigned a tracking number, we may no longer be able to make changes.
Q5: What should I do if I have not received an order confirmation email?
Order confirmation emails are sent automatically after a successful purchase. If you have not received yours, please:
- Check your spam, junk, or promotions folder.
- Log in to your account and check whether the order appears in your order history.
- Confirm that you entered the correct email address during checkout.
If you still cannot locate the confirmation email, please contact us at service@pwyti.shop. Include your full name and any available order details so our team can locate your order and resend the confirmation.
Payment Security
Payments are encrypted and processed through secure, PCI-compliant payment systems. We do not store or have direct access to your complete card number, PayPal login credentials, or card security code.
Customer Support
If you have any questions about payments, billing, or invoices, please contact us at service@pwyti.shop.
Our customer support team is available Monday–Friday, 9:00 AM–6:00 PM (PST).