Thank you for choosing us! We are committed to delivering your orders securely and efficiently. Below you will find comprehensive details regarding our shipping rates, delivery timeframes, tracking, and policies.

Order Processing & Delivery Times

All orders are prepared, packed, and dispatched from our fulfillment facility within 2 to 5 business days of order confirmation. Orders are processed and shipped Monday through Friday, excluding statutory holidays. Any orders placed over the weekend will be dispatched starting the following Monday. Once shipped, parcels typically arrive within 10 to 20 business days, depending on your destination and carrier routing. While we strive for timely delivery, occasional transit delays may occur due to international customs inspections, seasonal volume surges, or transit bottlenecks.

Shipping Rates & Logistics Carrier

We partner with YunExpress and local postal carriers to provide reliable worldwide tracked delivery.

Order Tracking

Once your order leaves our warehouse, you will automatically receive a Shipping Confirmation email containing your tracking number. You can monitor your shipment directly at www.17track.net or through your local postal carrier once the parcel reaches your destination country. Please allow 24 to 48 hours after dispatch for tracking updates to register.

Shipping Address Changes & Billing Addresses

You can ship to an address different from your payment card billing address. If you need to modify your shipping address, changes are only accepted on or before 11:00 PM (PDT) on the same day the order is placed. Please email service@pwyti.shop immediately with your order number and updated address. Once an order is prepared or handed to the carrier, the address cannot be altered.

Customs, Taxes & Duties

Customers are responsible for any applicable import duties, customs clearance charges, VAT, or local taxes levied by destination authorities. We have no direct control over international regulatory assessments. For EU and UK consumers, this does not affect your statutory rights; orders are fulfilled within standard statutory timeframes unless specific customs inspections apply.

Delivery Delays

 If your shipment experiences an unforeseen delay, we will notify you promptly with an updated estimated delivery date. If your tracking status remains inactive for an extended period, please contact us for carrier escalation.

Questions About Returns

If you need guidance regarding returns, replacements, or refunds, please review our Return & Refund Policy or contact our team directly.

Customer Support Contact

If you have any questions or require assistance regarding your delivery, please contact our support team at service@pwyti.shop. We respond within 24 business hours, Monday through Friday, 9:00 AM – 6:00 PM (PST).