Thank you for shopping with us! We are committed to ensuring you have a positive shopping experience. If you are not entirely satisfied with your purchase, we are here to assist you with our straightforward return and refund process.
1. Return Eligibility & Timeframe
Return Window: You have 30 calendar days from the date of delivery to request and return an eligible item.
Item Condition: To qualify for a full refund, items must be unused, unwashed, in their original condition, and returned in the original packaging with all included tags, accessories, and components intact.
Proof of Purchase: Please include your order confirmation number, receipt, or packing slip inside the return package.
Important Notice: Please do not send your package back to the original manufacturer. All returns must be routed to our authorized facility below.
2. Return Process
Initiate Your Return: Contact our customer service team at service@pwyti.shop with your order number and the reason for the return.
Receive Authorization: Our support team will confirm your eligibility and provide instructions along with your Return Merchandise Authorization (RMA) guidance.
Pack & Ship: Securely pack the item in its original box/packaging and ship it to our designated return facility:
Return Address:
Street Address: 1353 S Calle Rolph
City: Palm Springs
State: California (CA)
ZIP / Postal Code: 92264
Country: United States
We strongly recommend using a trackable shipping service or purchasing shipping insurance for higher-value items, as we cannot guarantee receipt of untracked return shipments.
3. Return Shipping Costs
Defective, Damaged, or Incorrect Items: If the return is due to our error (e.g., received a damaged, defective, or incorrect product), we take full responsibility. We will cover the return shipping cost or provide a prepaid return label, alongside a free replacement or 100% full refund.
Customer Discretion / Change of Mind: If you are returning an item due to personal preference, wrong size selection, or change of mind, you will be responsible for the actual shipping fee incurred. The fee is determined by the logistics carrier you select, or it will be deducted from your final refund if a prepaid label is issued on your behalf.
4. Non-Returnable Items & Partial Refunds
Non-Returnable Items:
Gift cards & store credits
Custom, personalized, or made-to-order goods
Downloadable software & digital products
Situations Where Only Partial Refunds May Apply (if applicable):
Any product showing visible signs of wear, alteration, or damage not caused by our transit/handling.
Items with missing parts, accessories, or original packaging materials.
Opened media, software, CDs/DVDs, or hygiene-sensitive items.
Returns shipped back past the 30-day window without prior authorization.
5. Refund Timeline & Processing
Inspection: Once your return arrives at our facility, our quality team will inspect the item within 3–5 business days. You will receive an email update confirming whether your refund is approved.
Credit Issued: Approved refunds are credited directly to your original payment method (e.g., Credit Card, PayPal).
Posting Time: Please allow 1 to 2 billing cycles for the refund credit to reflect on your statement, depending on your financial institution’s processing times.
6. Order Cancellations & Processing
Pre-Shipment Cancellation: You can request to cancel your order for an immediate full refund at any time before the order has been shipped.
Order Processing Window: Standard orders are typically processed and prepared for dispatch within 2 to 3 business days. Once your package has been handed over to the carrier and a tracking number is generated, the order cannot be intercepted or canceled; you may simply return the package in accordance with this policy once it arrives.
7. Customer Support & Inquiries
If you have any questions regarding our return procedure, defective replacements, or tracking your refund status, please reach out to us:
Customer Support Email: service@pwyti.shop
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)
Response Time: Within 24 business hours
8. Policy Updates
We reserve the right to revise or update this Return & Refund Policy at our discretion. Any modifications will be posted directly to this page with immediate effect. We encourage customers to review this page periodically.